Fixing the "Pagemap" Error by Increasing JVM Memory

Products

• CA Identity Suite

Issue/Introduction

A “Pagemap” error may occur in eurekify.log/wildfly-console.log during BPR execution, causing the process to fail when handling large volumes of Users, Roles, and Resources.

Environment

Identity Governance 14.5.1 shipped under Vapp

Cause

High number of Users, Roles, Resources across Universes

Insufficient JVM memory is allocated for the scale of data present (Users + Roles + Resources). The recommended configuration is to allocate at least 3GB of JVM memory for every 1 million entries set in maxElementsInMemory.

Resolution

1. Use the Entity Browser to determine the total number of Users, Roles, and Resources across all Universes.
2. Adjust JVM memory allocation to meet recommendations (3GB per 1 million entries). For example, change JAVA_OPTS: -server -Xms8196m -Xmx8196m to JAVA_OPTS:  -server -Xms40960m -Xmx40960m