Execution Server not working

Products

• CA Release Automation - Release Operations Center (Nolio)
• CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

Issue: 

Execution Server service is running, but shows unreachable on automation studio and activemq log shows following error messages :

[LevelDB IOException handler.] ERROR (org.apache.activemq.store.leveldb.LevelDBPersistenceAdapter:96) - Could not stop service: LevelDB[C:\Program Files\CA\ReleaseAutomationServer\activemq-data\nes\LevelDB]. Reason: org.iq80.leveldb.impl.DbImpl$BackgroundProcessingException: java.lang.RuntimeException: Could not open table 46 

org.iq80.leveldb.impl.DbImpl$BackgroundProcessingException: java.lang.RuntimeException: Could not open table 46 

at org.iq80.leveldb.impl.DbImpl.checkBackgroundException(DbImpl.java:411) 

at org.iq80.leveldb.impl.DbImpl.writeInternal(DbImpl.java:664) 

at org.iq80.leveldb.impl.DbImpl.put(DbImpl.java:630) 

at org.apache.activemq.leveldb.LevelDBClient$RichDB.put(LevelDBClient.scala:224) 

Environment:  

RA 5.5.2

Resolution/Workaround:

Please perform the following steps on Execution Server :

• Login to Server 
• Stop services in the below sequence 
• "Nolio Release Automation Server Watchdog" 
• "Nolio Release Automation Server" 
• Delete files underneath \Program Files\CA\ReleaseAutomationServer\persistency and DONT DELETE "persistency" folder. 
• Rename the folder \Program Files\CA\ReleaseAutomationServer\files_cache" to \Program Files\CA\ReleaseAutomationServer\files_cache_old" 
• Rename the folder \Program Files\CA\LISAReleaseAutomationServer\activemq-data\nes\LevelDB to \Program Files\CA\LISAReleaseAutomationServer\activemq-data\nes\LevelDB_old
  
• Start services in the below sequence 
• "Nolio Release Automation Server" and 
• "Nolio Release Automation Server Watchdog" 

Environment

Release: NOLNAC99000-5.5-Nolio-Automation Center
Component: