Zerto Logs Indicate Duplicated VM Identifiers or Missing MoRef IDs for Cloud Director VMs.

Products

• VMware Cloud Director

Issue/Introduction

Users are experiencing issues with Zerto, where Zerto support logs shows the following exception 'object reference not set to an instance of an object'

And also reports either of these:

• Duplicated VM identifiers
• VMs missing MoRef (Managed Object Reference) IDs

Environment

VMware Cloud Director 10.5.x and above.

Cause

The root cause of the issue is yet to be identified and requires investigation by Zerto technical support.

Resolution

Engage the Zerto Support Team to investigate the issue further.