Enabling IPFIX on vCenter datasource fails with error "hostname/IP unreachable" in Aria Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

In Aria Operations for Networks, when enabling IPFIX on vCenter datasource, you may see the following error hostname/IP unreachable :

In platform logs at /var/log/arkin/saasservice/*, the following logs can be seen:

2025-06-18T05:56:29.060Z INFO core.engine.SaasCommandProcessor collector-process-msg-exec-662 processMessage:732 sending response for requestId: #############################, type:REQUEST_AD_HOC_DATA_FROM_COLLECTOR, resultCode:0, timeTaken:148605

--> timeTaken is 148605ms which is 148 seconds which is higher than the threshold of 40 seconds.

 

2025-06-18T05:54:40.455Z WARN common.utils.CommonUtils Thread-6 logException:2678 Error while executing message type: REQUEST_AD_HOC_DATA_FROM_COLLECTOR message requestID: ############################# tenantId: ####### java.util.concurrent.TimeoutException: null at java.util.concurrent.FutureTask.get(FutureTask.java:204) _[_:_] at com.vnera.collector.core.saascommunication.SaasListener.receiveMessage(SaasListener.java:120) _[collector-0.001-SNAPSHOT.jar:_] at com.vnera.collector.externalcommunication.saascommunication.SaasRPCListener.sendResponse(SaasRPCListener.java:57) _[collector-0.001-SNAPSHOT.jar:_] at com.vnera.collector.core.saascommunication.AbstractSaasListenerTransport.receiveMessage(AbstractSaasListenerTransport.java:146) _[collector-0.001-SNAPSHOT.jar:_] at com.vnera.collector.core.saascommunication.AbstractSaasListenerTransport.lambda_run_0(AbstractSaasListenerTransport.java:196) _[collector-0.001-SNAPSHOT.jar:_] at com.github.rholder.retry.AttemptTimeLimiters_NoAttemptTimeLimit.call(AttemptTimeLimiters.java:73) [guava-retrying-1.0.5.jar:_] at com.github.rholder.retry.Retryer.call(Retryer.java:104) [guava-retrying-1.0.5.jar:_] at com.vnera.collector.core.saascommunication.AbstractSaasListenerTransport.run(AbstractSaasListenerTransport.java:183) [collector-0.001-SNAPSHOT.jar:_] at java.lang.Thread.run(Thread.java:840) [_:_] 2025-06-18T05:54:40.459Z INFO customrequest.handler.VCCustomRequestHandler collector-process-msg-exec-662 processAllDvpgs:255 isNSXTEdgeDVPG value false forr dvpg dvportgroup-59555

 

 

Environment

VMware Aria Operations for Networks

vRealize Network Insight

Cause

High amount of Distributed Virtual Switch (DVS) under the vCenter is the cause of the timeout error.

Resolution

To resolve the issue, perform multiple retries to enable IPFIX within a 10-minute timeframe. Each retry prompts Aria Operations for Networks (AON) to cache Distributed Virtual Switch (DVS) information. After a few attempts, all relevant DVS data will be cached, allowing IPFIX to be successfully enabled.

Note: The cached DVS information remains valid for 10 minutes. If the timeframe expires before IPFIX is successfully enabled, the cache will be cleared, and the process will need to be restarted.