After update of SIM to 8.8, Full Repair for 8.7.3 Fails
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After update of SIM to 8.8, Full Repair for 8.7.3 Fails

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Article ID: 402298

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Updated On:

Products

Client Management Suite

Issue/Introduction

  • SMP Console won't open. If it does open, it's corrupted.
  • From NS logs we see the following:

Failed to load event data class: 39e4fe9a-9076-405e-a562-151a6578371f, user=DomainName\username, events will be skipped.

Failed to construct DatabaseContext object. Connection to database failed.
   [DatabaseNotReadyException @ Altiris.NS.dll]

SQL Catalog is not set in CoreSettings.Config

  • The agent does not register to the Notification Server or Task Servers

Environment

ITMS 8.7.3 with point fixes. 

Resolution

  1. When SIM starts up, it will ask you to update. Please do this update.
  2. Backup/Snapshot the Notification Server and the SYMANTEC_CMDB
  3. Upgrade from 8.7.3 (without full repair). Please see IT Management Suite 8.8 Release Notes

 

Additional Information

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