HCX Manager "Failed to download upgrade bundle"

Products

• VMware Cloud on AWS
• VMware HCX

Issue/Introduction

The following error message is displayed in HCX 443 UI or plugin when the user tries to download the upgrade bundle from either the HCX Connector or Cloud Manager:
Failed to download upgrade bundle: Cannot build a download URL Not able to generate token.


Cause

External image depot server (hybridity-depot.broadcom.com) was decommissioned effective 2nd May 2025, used by HCX systems for download/upgrade.

Resolution

Please follow one of the below options based on the environment:

• On-prem Customers:
  If you have a Broadcom support account with valid entitlements:
  Visit support.broadcom.com.

  • Log in with your credentials.

  • Navigate to the HCX product section to download the HCX OVA and the required upgrade bundles.

  • Follow Upgrade HCX Manager for Local Sites to upgrade HCX Manager.

• Hyperscaler Customers:
  If you are using HCX through a hyperscaler environment

  • Please contact your respective hyperscaler provider to obtain the HCX OVA and upgrade bundles.

  • Once you download the upgrade bundle to your local machine, upload the bundle to HCX manager using the HCX Appliance Management (:9443 UI) and then perform an upgrade.

  • Follow Upgrade HCX Manager for Local Sites to upgrade HCX Manager.
    

• VMC (VMware Cloud on AWS) Customers:
  If you are using HCX through a VMC SDDC , you need to do it via VMware Cloud Console:
  
  
  • Please follow Upgrade HCX for VMware Cloud on AWS.

Additional Information

Upgrade Bundle Download from 443 UI will Fail in All HCX versions prior to 4.11

Check below image for HCX option on VMC Console :