License check: Product type VCENTER, for domain xxxxxxxx, is in Evaluation mode.

Products

• VMware vCenter Server
• VMware SDDC Manager

Issue/Introduction

After deploying a new workload domain, SDDC Manager shows an alert for that domain: "License check: Product type VCENTER, for domain xxxxxxxx, is in Evaluation mode."

The previous workload domain deployment failed and was subsequently deleted.

Environment

VCF 5.x

Cause

This error might be occurring because the evaluation license entry from the initial, failed workload domain deployment wasn't cleared.

Resolution

• Log in to the Workload Domain vCenter.
  
  
• Navigate to Administration > Licenses. You should see two entries for the same license key.
  
  
• To identify the duplicate license using Jxplorer: Download Jxplorer from https://jxplorer.org/downloads/users.html. 
  
  
• Connect to vCenter using Jxplorer. Refer to: Using JXplorer to connect to the vSphere Single Sign-on
  
  
• Navigate to Services > License Service and examine the asset_entities and license_entities entries.
  
  
• Locate the license marked as 'Evaluation' and delete this entry.
  
  
• Log in to SDDC Manager, click on "update license" next to the license alert and add/apply the correct license key.