User is unable to view the Email Track and Trace option in Email Security.cloud

Products

• Email Security.cloud

Issue/Introduction

This document describes the steps to enable the Track and Trace option for a user in Email Security.Cloud portal

Environment

Email Security.cloud

Resolution

To enable the Track and Trace option for a user :

• Navigate to Dashboard > Administration > User Management in the Email Security.cloud portal.
• Add the new user, or locate an existing user.
• Assign the Email Track and Trace custom role to the user.