How to Unlock a VIP Administrator Account in Symantec VIP Manager
Article ID: 402262
Updated On:
Products
Issue/Introduction
The administrator account for Symantec VIP Manager is locked due to multiple failed login attempts or security policy restrictions. Guidance is needed on how to unlock the account and restore access.
Environment
Symantec VIP Manager
Resolution
Only Symantec VIP Support can unlock a locked administrator token, and this must be done by raising a support case. Alternatively, another VIP Administrator (with appropriate permissions) can remove the locked token and associate a new token ID with the account.
Follow the steps below to unlock the administrator account in Symantec VIP Manager using another VIP Administrator account.
1. Log into VIP Manager with username & password.
2. Click on the Account Tab.
3. On the Right hand side, click on the Find /Modify VIP Administrator
4. Locate/ Search the account and Unlock the token.
If no other administrator account is available, you must raise a support case with Symantec VIP Support to unlock the account.
Additional Information
Always ensure that at least two to three administrator accounts are available to prevent complete lockout scenarios.
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