Error " No row with the given identifier exists" or search doesn't yield any results when trying to importing user from LDAP in VMware Cloud Director

Products

• VMware Cloud Director

Issue/Introduction

• When attempting to import users into VMware Cloud Director via the Provider Portal (Administration > Provider Access Control > Users > Import Users), you may encounter one of the following issues:

  • An error message stating: "No row with the given identifier exists."

  • The search functionality yields no results.

• Additionally, the /opt/vmware/vcloud-director/logs/vcloud-container-debug.log file might show errors such as:

  • com.vmware.ssdc.backendbase.ldap.LdapSyncBusyException: The LDAP server ##### for organization System is currently busy with another task.

  • Or: Caused by: javax.naming.CommunicationException: Connection reset [Root exception is java.net.SocketException: Connection reset]
• Also when trying to synchronize the configured LDAP server, you might see: com.vmware.ssdc.backendbase.ldap.LdapSyncException: LDAP_SYNC_ERROR

Environment

VMware Cloud Director 10.x

Cause

These errors typically indicate an underlying issue with your Active Directory (AD) environment. The most common reason is that the user you are trying to import into VMware Cloud Director does not exist or is not synchronized correctly within Active Directory.

 

Resolution

1. Verify User Existence in AD: Carefully check the Active Directory (AD) instance that is configured with VMware Cloud Director. Confirm that the specific user you are attempting to import is present and active in AD. It's highly probable that the user is not available due to AD synchronization problems.
2. Run LDAP Sync Again: Once you've confirmed the user's presence in AD, re-run the LDAP synchronization process within VMware Cloud Director and attempt to Import the user.