CloudHealth SSO user unable to access the Broadcom support portal after being assigned to Site ID

Products

• CloudHealth

Issue/Introduction

Users of CloudHealth that authenticate via SSO may encounter issues signing into the Broadcom support portal, due to missing attributes from their SSO assertion. 

Resolution

1. To resolve this issue please have your Identity Provider Administrator (IDP) review the claim rules setup for CloudHealth.
   
   
2. Have them ensure that the following exist and are mapped to a value in the IDP that is populated for all users :
   
   - firstName
   - lastName
   
   
   
3. Outside of this CloudHealth support can request that these values be manually populated by the AuthHub team, typically this should only be done if the issue impacts one to two users. To have this done submit a support ticket for CloudHealth and pass through the email address of the user(s) and the First Name / Last Name that should be populated. 
   
   
4. Once the values are populated close down any open browser sessions and complete the CloudHealth SSO sign in process you would normally utilize and then attempt to access the Broadcom Support Portal.