The Servicedesk Request Link in the Catalog Request is broken

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

The Servicedesk Request Link in the Catalog Request is broken

 

Answer:

The integration between Service Catalog and CA SDM has to be configured using PKI certificate instead of the userid and password for authentication

To configure the integration using the PKI please refer to the Technical Document. TEC1190532

 

 

Environment

Release: CASVCT99000-12.9-Service Catalog
Component: