The Servicedesk Request Link in the Catalog Request is broken

Article Id: 40222

Status: Published

Updated On: 14-02-2018 07:36

Legacy Id: TEC1503935

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Question:

The Servicedesk Request Link in the Catalog Request is broken

Answer:

The integration between Service Catalog and CA SDM has to be configured using PKI certificate instead of the userid and password for authentication

To configure the integration using the PKI please refer to the Technical Document. TEC1190532

Environment:

Release: CASVCT99000-12.9-Service Catalog
Component: