Channel Webhook to send Alarm to ServiceNow /api/now/table/em_event table

Products

• DX Operational Observability

Issue/Introduction

Can we use the events table instead of the incidents table to integrate O2 with ServiceNow through Webhook?

Environment

DX O2 SaaS

Resolution

An enhancement requested was already raised in order to have this feature. it will be evaluated and put in our backlog to be deployed soon.

To follow up on the status of this request, please raise a ticket on Broadcom Support Portal and refer to this knowledge article in order to get the status.