Where to find user login details in IT Process Automation 4.4 for auditing.

Products

• CA Process Automation Base

Issue/Introduction

We have IT Process Automation 4.4.with EEM 12.6, EEM is integrated with AD over LDAP.
Is it feasible to know the login details (last login, time stamp) from EEM or Application.

It is required for Audit purpose.

Environment

Component : Process Automation 4.4.

Resolution

User login details will be captured in c20.log file, Only by enabling the ITPAM logging configuration with "INFO" options. 

Follow below steps to enable auditing:

Step1 : To enable INFO level logging, open the log4j.xml file located in the<PAM_INSTALL_FOLDER>\wildfly\standalone\conf\log4j2.xml folder with a text editor.

Change all the below log levels to  "info"
<Logger name="com.optinuity.c2o.workflowengine.WorkflowManager" level="info"/>
    <Logger name="com.optinuity.c2o.server.mdb.WorkflowResponseListener" level="info"/>
    <Logger name="com.optinuity.c2o.server.mdb.RequestListener" level="info"/>
    <Logger name="com.optinuity.c2o.archiver.ArchiverManager" level="info"/>
    <Logger name="com.optinuity.c2o.workflowengine.C2oWorkFlowEngine" level="info"/>
    <Logger name="com.optinuity.c2o.workflowengine.FlowManagerCache" level="info"/>
    <Logger name="com.optinuity.c2o.service.serviceoperation" level="info"/>

Step2 : Next, search for "root" - no quotes. In the section that appears for root shown below:
Change Root Level  to  "info"
   
    <Root level="info">
        <AppenderRef ref="C2OFILE" />
        <AppenderRef ref="CONSOLE" />
    </Root>

Step 3: No restart of services required.

Note: Please take a back of the file before committing the change.