What SOAP Web service functions are available on my current Service Desk Manager release?

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

What SOAP Web service functions are available in Service Desk Manager?

Environment

Service Desk Manager 14.1 and 17.x

All Supported Operating Systems

Resolution

1. Launch a web browser

2. Type this URL in the address bar:

http://<sdm-server-name>:<sdm-tomcat-port-number>/axis  

For example http://sdmserver:8080/axis

The URL shows the AXIS 'Welcome' screen

3. Click on "List - View the list of deployed Web services" hyperlink

4. Click on 'USD_R11_WebService (wsdl)' to see XML definition showing every Web service function and the parameter needed to call it.

Additional Information

For information related to the Service Desk Manager Web Service Methods:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/reference/ca-service-desk-manager-reference-commands/technical-reference/web-services-methods.html