What SOAP Web service functions are available on my current CA Service Desk Manager release?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

 Question:

 What SOAP Web service functions are available for my current CA Service Desk Manager release? 

Answer: 

 

1. Start your web browser

2. type this URL in the address bar:

      http://<sdm-server-name>:<sdm-tomcat-port-number>/axis  

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   The command show you AXIS 'Welcome' screen on this server port

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3. Click on 'List' - View the the list of deployed Web services  

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4. Click on 'USD_R11_WebService (wsdl)' to see XML definition showing before every Web service

   function and the parameter needed to call it.

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Additional Information:

For information related to the Service Desk Manager Web Service Methods:

https://docops.ca.com/ca-service-management/14-1/en/reference/ca-service-desk-manager-reference-commands/technical-reference/web-services-methods

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: