Cannot export events to NFS from Aria Operations for Logs

Products

• VMware Aria Suite

Issue/Introduction

When exporting events from Aria operations for logs to a NFS server, we see that the operation is not successful.

In Management->Export page we see that the task has failed at 0%

Environment

Aria Operations for Logs 8.x

Cause

Connectivity issue between the Aria Operations for Logs appliance and the NFS server.

Resolution

Verify issue in logs, check the following file /storage/core/loginsight/var/runtime.log on each node.

Search for the IP address of the NFS share to search for logs you will see something like below:

[2025-06-20 08:53:35.385+0000] ["Timer-6"/10.21.42.68 ERROR] [com.vmware.loginsight.commons.FileUtils] [Failed to run 'mount <nfs IP>:/nsx /storage/core/loginsight/nfsmount/xxxx ' exitCode=32 stdout='' stderr='mount.nfs: Connection timed out]
[2025-06-20 08:53:35.385+0000] ["Timer-6"/10.21.42.68 ERROR] [com.vmware.loginsight.logexport.exporter.EventsExporter] [Failed to mount NFS location: nfs://<nfs IP>/nsx]

We see that connection to NFS location has timed out.

Check the firewall or routing rules with your network team and verify that Aria operations for logs can ping NFS server.