How to upgrade hardware diagnostics and BMC firmware on SSP appliances

Products

• SSP-S210
• SSP-S210 PLATFORM
• SSP-S410
• SSP-S410 PLATFORM

Issue/Introduction

The Baseboard Management Controller (BMC) monitors and manages key hardware information such as temperatures, voltages, and fan speeds. Hardware diagnostics images are available for both SSP-S410 and SSP-S210 platforms, enabling users to update the BIOS and related firmware components.

To download the Hardware Diagnostic images:
Download SSP-S410 Diagnostics under the support portal > My Download > SSP-S410 Platform > SSP-S410 Platform > Diags 4.1.1.19 (Latest Version)

Download SSP-S210 Diagnostics under the support portal > My Download > SSP-S210 Platform > S210 Disgnostics > Diags 4.1.2.7 (Latest Version)

Environment

Upgrading the hardware diagnostics and BMC firmware requires the following:

1. A serial connection.
2. Physical access to the appliance to do a cold power cycle.

Resolution

1. Obtain the latest hardware diagnostics version from the support portal

2. Install the updated hardware diagnostics code.
#config t
(config)# diagnostic-systems
(config-diagnostic-systems)# view
(config-diagnostic-systems)# load <latest hardware diagnostics image link>
(config-diagnostic-systems)# exit

3. From a serial connection, restart the appliance and boot into the hardware diagnostics.
(config)# restart
Are you sure you want to restart the appliance? [no,yes] yes
Press the space key to select an alternate system to boot.
This machine has the following diagnostic systems:
>1: Version: CA 4.1.1.19, Release id: 0 S410 Hardware Diagnostics
    Created:    Friday October 18, 2025 22:11:39 UTC
    Last-boot:  Never
    Attributes: Signed
System number (s for system menu):1

4. Upgrade the BMC firmware.
Diag>Upgrade bmc

5. Exit hardware diagnostics.
Diag> exit
Are you sure you want to exit diagnostics - Y/N? > y

6. Check to confirm if the firmware is updated successfully
Diag>show hardware

7. Cold power cycle the appliance by disconnecting the power cords and waiting 30 seconds.

8. Reconnect power cords to power up the appliance.

 

The latest BMC firmware versions per model are:

SSP Product Model	Latest BMC firmware Version
SSP-S210	1.00
SSP-S410	1.28

Additional Information

Please refer to the techdocs below for more information on upgrading the BMC firmware.