CA Web Viewer Tomcat Windows Service fails after Java Upgrade

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Article ID: 40191

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction

After a Java upgrade, Tomcat service does not start and the System event log shows service-specific error code 1.
NOTE: Tomcat is running as a service.

 

Cause

After the Java upgrade, the catalina.bat file was not set to the correct Java version and the Tomcat service needed to be uninstalled and reinstalled to pick up that change.

Environment

Java
Apache Tomcat
MS Windows Server

Resolution

1. Change catalina.bat in directory

C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-8.5.32\bin from the former java version   (for example- customize for your environment)

Change this line:
   set "JRE_HOME=C:\Program Files\Java\jre1.8.0_191" 
 to specify the updated java version 
   set "JRE_HOME=C:\Program Files\Java\jre1.8.0_211"
NOTE: If you are using the JDK instead of the JRE, modify the set command to point to the new JDK.


2.  From folder C:\Program Files\CA\CA_OM_Web_Viewer\apache-tomcat-8.5.32\bin   (for example)

  • run service.bat uninstall
  • run service.bat install

3. Start the Apache Tomcat Windows service  (see Additional Information below for Details if needed)

Additional Information

Please see Error #2 trying to start Apache Tomcat as a service with CA Output Management Web Viewer for Windows for exact instructions on how to uninstall and reinstall Tomcat as a service.