When configuring Service Desk to integrate with OpenSpace, an error with Base URL is displayed.

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Article ID: 4019

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When configuring Service Desk in OpenSpace the error "The Base URL mentioned is not correct. Cannot reach a valid CA Service Data Source web service. The system was unable to log you in. Please make sure the provided credentials are right" is displayed.

The error below appears during the integration of OpenSpace with Service Desk Manager:



User-added image

Cause

An invalid formatted url is specified

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:

Resolution

This error occurs if the BASE and WSDL URL values are defined incorrectly. 

The correct values should read as:

BASE URL: 
http://<SERVICE DESK SERVER>:8080/

WSDL URL:
/axis/services/USD_R11_WebService?wsdl

Attachments

1558696131937000004019_sktwi1f5rjvs16ifs.png get_app