ConnectAll - Unable to access Reference Field Mapping with ServiceNow OAuth connection

Products

• ConnectAll SaaS
• ConnectALL
• ConnectAll On-Prem
• ConnectAll SaaS

Issue/Introduction

Steps to Reproduce: 

1. Create ServiceNow Connection with OAuth
2. Create automation with the connection.
3. On Field mapping screen map any reference field and try to select the reference field from the dropdown.

Actual Results: 
Reference field list is not loaded. Logs shows error below.

 

Exception when trying to handle 401/403 status codes 
java.lang.NullPointerException: Cannot invoke "String.equals(Object)" because "existingToken" is null

Exception in connecting the ServiceNow ,{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}

com.g2g.zk.composer.FieldConfigComposer - Unable to fetch the fields ofcmn_department

 

Expected Results: 
Reference field list should be shown.

Environment

3.8.x

Cause

DE171748

Resolution

Investigation Underway