NetQoS Reporter Manager Service fails to start with the error of 1053

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Article ID: 40182

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Problem: 

NetQoS Reporter Manager Service fails to start with the error of 1053

Windows Event Viewer message:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: reportermanagerservice.exe
P2: 1.0.5779.33763
P3: 56316c27
P4: NetQoS.ReporterAnalyzer.Business
P5: 1.0.0.0
P6: 56316bd5
P7: 1132
P8: 16
P9: System.InvalidCastException
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_reportermanagers_95128de3a88aaecbf19501606b9e8fe84f78a_0e4d9772

Environment:  

NFA 9.3.3

Windows 2008/2012

 

Cause: 

SNMP profiles lost in upgrade

 

Resolution/Workaround:

From a command line on the NFA Console machine:

mysql reporter

truncate reporter.snmpprofiles

INSERT INTO `snmpprofiles` (`id`, `itemId`, ame`, `version`, `port`, `userName`, `context`, `security`, `authProtocol`, `authPassword`, `privProtocol`, `privPassword`, `enabled`, `updatedOn`, `modifiedOn`, `rank`, `tenantId`) VALUES (4, 10, 'public', 2, 161, 0x03CCDDC667DC214461DBC6BEB3C1C23C, '', 'NoAuthNoPriv', 'None', 0x2225B4D8E7C03D5C503601A8E534FC5C, 'None', 0x2225B4D8E7C03D5C503601A8E534FC5C, 'Y', 0, NULL, 100, 8);

Restart the 'CA MySql' service

 

Environment

Release:
Component: NQRACO