Unable to select "I agree to the Terms and Conditions" button when attempting to download products.

Products

• VMware Tanzu Platform
• VMware vSphere ESXi
• VMware NSX

Issue/Introduction

Symptom:

• When attempting to download products on  Home - Support Portal - Broadcom support portal , the checkbox next to "I agree to the Terms and Conditions" is unable to be checked and you are not allowed to accept the terms and conditions.
  
  
• Moving the mouse over the checkbox produces a prohibition image (red circle with a red line though it), per the following image:
  
  
  
  
• This issue may only appear for certain versions of a particular software group i.e. you are able to accept the terms and conditions and download VMware NSX 3.x software but not VMware NSX 4.x software.
  
  

Resolution

• First login to Home - Support Portal - Broadcom support portal
  
  
• To download SRM and VR - ProductDownloads - Support Portal - Broadcom support portal
  
  
• The hyperlink in the "Terms and Conditions" and "Compliance Reporting Terms and Conditions" needs to be first clicked. This will take you the to the terms and conditions in a new browser tab/window. Once read through, you can go back to the downloads page. The checkbox will now be clickable, and you should be able to download the products.
  
  
  
  Note: Incase you are still unable to download the ISO files still, then your contract may not include subscription for the product (eg: SRM), to validate the same, please open a case with Broadcom's non technical team by following - Create a Non Technical case for Support Portal / License / Contract related issues , to validate the contract for the product.