An Error "The parameter is incorrect" is written in SharePoint when crawling very first time or crawling after resetting the Indexes.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

When crawling very first time or doing after resetting the Indexes, the error message "The parameter is incorrect" is written in SharePoint Crawl Log as a Top Level Error as per below. What causes the error? Does it impact the Federated Search function with SharePoint?

<Please see attached file for image>

 

Workaround:

This is a known issue of SharePoint. If Service Desk contents are crawled and you can search them by the Federated Search function successfully, you can disregard the error message. If you run the Full Crawl again without resetting the Indexes, the error will not be written any more.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: