Boot server with status "Not Responding"

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Issue/Problem/Symptoms: 

In DSM Explorer, when checking the status of a Scalability Server under "Control Panel -> Scalability Servers", the status of its 'Boot Server State' appears as "Not Responding".

Looking at "TRC_CSMAGENT", the following ERROR can be seen:

|ERROR | # LoadXmlFile(): *** Document 'C:\Program Files (x86)\CA\DSM\Agent\CCSM\states.xml' is not well formed! ***
|ERROR | # LoadConfig() ### Error 40 loading state list 'C:\Program Files (x86)\CA\DSM\Agent\CCSM\states.xml' ###

Environment:  

 

Client Automation - All versions.

 

Cause: 

 

XML file in the Scalability Server called 'states.xml' is corrupted.

 

Resolution/Workaround:

1. Go to the Scalability Server and stop CAF services.
2. Navigate to '..CA\DSM\Agent\CCSM' and rename 'states.xml' to something else.
3. Go to any other working Scalability Server and take a copy of 'states.xml' file and paste it in the same folder from the previous step
4. Once this is done, start CAF services in the Scalability Server with the problem, and verify the issue again.

 

 

 

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component: