Accessing Broadcom Automic SaaS Status Page

Products

• Automic SaaS

Issue/Introduction

The Broadcom Service Status provides transparency around service availability and performance for Broadcom software products.

All communications regarding your Automic SaaS environment will come from the Broadcom Service Status page. In order to continue to receive these notifications, follow the steps listed in the Resolution section of this article.

Environment

All Automic SaaS Environments

 

Resolution

1. Navigate to Broadcom Service Status
2. Click on the tile Automic SaaS 
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3. Click on plus sign next to the region where your environment is deployed. For example North America
4. Click on the bell icon next to the group ID on which your environment is housed. For example Production-US-001
5. Click on the "Subscribe" button on the top right of the page to complete the subscription process.
6. Populate your email address that you would like to receive emails to.
7. After populating the email, the system will send you an email to the provided email address. Email will look like the following:
8. Click on the link provided in the email to complete the email verification process, after which you will see the following subscribed button on the top right of the Automic SaaS Status page.  
9. Clicking on the subscription button will allow users to set/change/unsubscribe from their notification preferences as follows:

 

Additional Information

Note: 

• Reach out to the Automic SaaS Support team to know the group name where your customer instances are housed
• Additional information about subscribing to our service notification can be reviewed here
• To view how to subscribe via other methods such as Slack, SMS, Google Chat and MS Teams, see here
• The Upgrade / Maintenance Schedule for Automic SaaS is published here