How can I identify the patch level for my CA Service Desk Manager CABI release?

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Article ID: 40165

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

 Question:

 

How can I identify the patch level for my CA Service Desk Manager CABI release?

Answer:  

CA Service Desk Manager included SAP Business Object XI package

for report creation until April 2016. 

Some ready to use sample report were included in the product.

The BOXI version number can be found after you logged on to Infoview or Central Management console

in the help about screen.

CABI Full installer

BOXI version

Version

CABI 4.1 SP5

SAP BI 4.1 SP5

14.1.5.1501

CABI 4.1 SP3

SAP BI 4.1 SP3

14.1.3.1257

CABI 3.3 SP2

BOXI 3.1 SP7

12.7.0.1983

CABI 3.3 SP1

BOXI 3.1 SP6

12.6.0.1596

CABI 3.3

BOXI 3.1 SP5

12.5.0.1190

CABI 3.2

BOXI 3.1 SP3

12.4.0.966


 On the SAP support pages you can find detailed information on which fixes are include in the above 'versions'.

Additional Information: 

Updates for CABI can be downloaded from the URLs below:

 

For CABI 3.n ->  ftp://ftp.ca.com/CAproducts/CABI/CABI-3.x/

Sub directories:

Fixes

LAFixes

Utilities

boeXIR3_FP32

boeXIR3_FP52

boeXIR3_SP3

boeXIR3_SP4

boeXIR3_SP5

boeXIR3_SP6

boeXIR3_SP7

 

For CABI 4.n -> ftp://ftp.ca.com/CAproducts/CABI/CABI-4.x/

Sub directories:

SP3P9

SP5

 

The information above is current as of March 31, 2016.

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: