How can I identify the patch level for my CA Service Desk Manager CABI release?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

 Question:

 

How can I identify the patch level for my CA Service Desk Manager CABI release?

Answer:  

CA Service Desk Manager included SAP Business Object XI package

for report creation until April 2016. 

Some ready to use sample report were included in the product.

The BOXI version number can be found after you logged on to Infoview or Central Management console

in the help about screen.

CABI Full installer	BOXI version	Version
CABI 4.1 SP5	SAP BI 4.1 SP5	14.1.5.1501
CABI 4.1 SP3	SAP BI 4.1 SP3	14.1.3.1257
CABI 3.3 SP2	BOXI 3.1 SP7	12.7.0.1983
CABI 3.3 SP1	BOXI 3.1 SP6	12.6.0.1596
CABI 3.3	BOXI 3.1 SP5	12.5.0.1190
CABI 3.2	BOXI 3.1 SP3	12.4.0.966

 On the SAP support pages you can find detailed information on which fixes are include in the above 'versions'.

Additional Information: 

Updates for CABI can be downloaded from the URLs below:

 

For CABI 3.n ->  https://ftp.broadcom.com/user/downloads/CAproducts/CABI/CABI-3.x/

Sub directories:

Fixes

LAFixes

Utilities

boeXIR3_FP32

boeXIR3_FP52

boeXIR3_SP3

boeXIR3_SP4

boeXIR3_SP5

boeXIR3_SP6

boeXIR3_SP7

 

For CABI 4.n -> https://ftp.broadcom.com/user/downloads/CAproducts/CABI/CABI-4.x/

Sub directories:

SP3P9

SP5

 

The information above is current as of March 31, 2016.

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: