How can I identify the patch level for my CA Service Desk Manager CABI release?
CA Service Desk Manager included SAP Business Object XI package
for report creation until April 2016.
Some ready to use sample report were included in the product.
The BOXI version number can be found after you logged on to Infoview or Central Management console
in the help about screen.
CABI Full installer
CABI 4.1 SP5
SAP BI 4.1 SP5
CABI 4.1 SP3
SAP BI 4.1 SP3
CABI 3.3 SP2
BOXI 3.1 SP7
CABI 3.3 SP1
BOXI 3.1 SP6
BOXI 3.1 SP5
BOXI 3.1 SP3
On the SAP support pages you can find detailed information on which fixes are include in the above 'versions'.
Updates for CABI can be downloaded from the URLs below:
For CABI 3.n -> ftp://ftp.ca.com/CAproducts/CABI/CABI-3.x/
For CABI 4.n -> ftp://ftp.ca.com/CAproducts/CABI/CABI-4.x/
The information above is current as of March 31, 2016.
Release: SDMU0M99000-14.1-Service Desk Manager-Full License