NSX-T Federation Deployment: Unable to add new local site in Global manager

Products

• VMware NSX

Issue/Introduction

• When the user tries to register a new site, below error is observed in the NSX UI
   
  
  
• You may encounter log entries such as the below on the Global Manager:
  
  /var/log/gmanager/gmanager.log
  
  2025-xx-xxTxx:xx:xxxZ  WARN http-nio-127.0.0.1-64440-exec-43 SiteManagerRestClient 79844 POLICY [nsx@6876 comp="global-manager" level="WARNING" reqId="xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" subcomp="global-manager" username="admin"] Failed to on-board with exception 500 Internal Server Error: "{"error_code": 37000, "error_message": "Site manager error. [SM8] Error while getting cert from trust manager.", "module_name": "node-services"}"
  org.springframework.web.client.HttpServerErrorException$InternalServerError: 500 Internal Server Error: "{"error_code": 37000, "error_message": "Site manager error. [SM8] Error while getting cert from trust manager.", "module_name": "node-services"}"
  
• You may encounter log entries such as the below on the Global and Local Manager:
   
  /var/log/proton/nsxapi.log
  
   2025-xx-xxTxx:xx:xxxZ  WARN http-nio-127.0.0.1-64440-exec-43 SiteServiceImpl 79844 POLICY [nsx@6876 comp="global-manager" level="WARNING" reqId="xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" subcomp="global-manager" username="admin"] VIP for xxx.xx.xx.xxx is absent
  2025-xx-xxTxx:xx:xxxZ   WARN http-nio-127.0.0.1-64440-exec-43 PolicySiteGmFacadeImpl 79844 POLICY [nsx@6876 comp="global-manager" level="WARNING" reqId="xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" subcomp="global-manager" username="admin"] LM xxx.xx.xx.xxx registration is performed against one of the nodes instead of VIP

Environment

VMware NSX

Cause

This issue is triggered because of using the individual NSX manager node IP/FQDN when adding a local site.

Resolution

Enter the FQDN or IP address of the NSX Manager cluster VIP. Do not enter an individual NSX Manager FQDN or IP.

Additional Information

Add a location.