Data Source Configuration fails for Service Catalog in USS

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Article ID: 40155

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

Configuring the Service Catalog Data Source in Unified Self Service Control Panel fails with the following Error:

The Base URL mentioned is not correct. Cannot Reach a Valid CA Service Data Source web service.

Error connecting to CA Service Catalog Server.

 

Resolution:

To Fix this error :

  • Login to Unified Self Service Control Panel as a user with Administrator Privileges.
  • Click on the CA Service Catalog Data Source
  • Make sure that the Base Url does not have the '/wpf' appended to the catalog URL   

The Base Url should be http://servicecatalog:portno/usm/ and not http://servicecatalog:portno/usm/wpf/

Environment

Release: CASVCT99000-14.1-Service Catalog
Component: