Tomcat port defaults and configurations in Service Desk

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When installing Service Desk for the first time, what are the default non-SSL ports used by SDM as far as its Tomcat implementations are concerned?

Environment

Release:  All releases

Resolution

The following are the default ports for SDM Tomcat

SDM Webengine/SOAP/Attachments:  port 8080

SDM REST Web Services:  port 8050

Federated Search:  port 8040

CMDB Visualizer:  port 9080

All of the above ports can be configured to a different port assignment, per Apache Tomcat documentation.  The standard approach is to backup, then edit the server.xml file that matches to the Tomcat based component of interest.

By default, SSL is not configured on any aspect of SDM, and requires further configuration for such a setup.  To verify if SSL is configured for Tomcat, access the server.xml that matches to the Tomcat based component of interest and look for an uncommented Connector tag that includes the following highlighted elements:

<Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol"
               maxThreads="150" SSLEnabled="true">

The following are the standard server.xml files assigned to each Tomcat based component.

SDM Webengine/SOAP/Attachments:  port 8080
NX_ROOT\bopcfg\www\CATALINA_BASE\conf\server.xml

SDM REST Web Services:  port 8050
NX_ROOT\bopcfg\www\CATALINA_BASE_REST\conf\server.xml

Federated Search:  port 8040
NX_ROOT\bopcfg\www\CATALINA_BASE_FS\conf\server.xml

CMDB Visualizer:  port 9080
NX_ROOT\bopcfg\www\CATALINA_BASE_VIZ\conf\server.xml

Additional Information

None of the Tomcat components in a single SDM Server should be sharing the same port, unless otherwise indicated.  SDM Webengine/SOAP/Attachments may all share the same Tomcat port as they all run on the same Tomcat server.  

If you have installed CMDB Visualizer and AMS on the same server, you may need to reassign separate port numbers for each as AMS also runs on port 9080.  

AMS Server.xml:  C:\Program Files (x86)\CA\SharedComponents\AMS\TomCat\conf\server.xml

See also:

KB Article 218784:  Xflow and Search Server default / Recommended HTTPS Ports

Supported Ports and Port Ranges

How to Configure SSL Authentication