Symptoms:
In the stdlogs, we are seeing user(s) have multiple sessions in short period of time irrespective of already login into the ServiceDesk Application
ex:
03/29 07:59:00.42 CAUSRD web:local 2528 SIGNIFICANT session.c 10883 Session 1198722824:0x1A6B41C8 login by analyst ServiceDesk (cnt:CA1234567891011121314151698765421); session count 46
03/29 08:28:11.52 CAUSRD web:local 2528 SIGNIFICANT session.c 10883 Session 262125323:0x1CD93758 login by analyst ServiceDesk (cnt:CA1234567891011121314151698765421); session count 76
03/29 08:28:11.83 CAUSRD web:local 2528 SIGNIFICANT session.c 10883 Session 1206199276:0x1CD94430 login by analyst ServiceDesk (cnt:CA1234567891011121314151698765421); session count 77
03/29 08:28:17.64 CAUSRD web:local 2528 SIGNIFICANT session.c 10883 Session 472249833:0x1CD94878 login by analyst ServiceDesk (cnt:CA1234567891011121314151698765421); session count 78
Environment:
ServiceDesk 12.6
ServiceDesk 12.7
ServiceDesk 12.9
ServiceDesk 14.1
Answer:
Irrespective of already logged into ServiceDesk or not logged into ServiceDesk, every time you click on ServiceDesk url; the system will create a session for it. The system takes tracks every time ServiceDesk is being used. This is build as design
Additional Information:
If you concerns of the session_log table growing due to this, you have 2 options:
1)Archive and Purge the Session log table
2)Disable the session_log table recording. Please follow the following technical document TEC487493