ConnectALL : A user logged in via SSO gets error "The user is not associated with any group error" even though user is assigned to a group with an automation

Products

• ConnectAll On-Prem
• ConnectALL

Issue/Introduction

When a user is logged in via SSO gets error after successful login "The user is not associated with any group error" even though user is assigned to a group with an automation.

Verified the group association is correct. Below error can be seen in logs.

 

ERROR 2025-06-03 09:48:23,709 http-nio-8080-exec-9 com.g2g.zk.composer.dashboard.DashboardComposer - Exception while initializing dashboard stats utility : java.lang.IllegalArgumentException: No group found in filter and user is not a CA-ADMIN. Filter com.g2g.reports.bean.PollDetailFilter@f15f7eb

java.lang.IllegalArgumentException: No group found in filter and user is not a CA-ADMIN. Filter com.g2g.reports.bean.PollDetailFilter@f15f7eb

at com.g2g.dao.PollDetailsDAO.getRecordTxnsCountSummary(PollDetailsDAO.java:192) ~[classes/:3.5.0.1]

at com.g2g.zk.composer.dashboard.DashboardStatsUtil.reloadTxnSummary(DashboardStatsUtil.java:149) ~[classes/:3.5.0.1]

 

Upon checking the SAML traces from logs, it is found that the user is being logged in as a username and the one manually created in ConnectALL was with username=email.

A user created automatically in ConnectALL upon successful SSO login.

Environment

3.5.x

Cause

Configuration issue

Resolution

The user which gets created automatically in ConnectALL upon successful SSO login had to be provided access to specific group.