Is there a way to suppress CA Service Desk Manager (CA SDM) surveys for tickets that were closed using the "Cancelled" status?

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Article ID: 40132

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question

Is there a way to suppress CA Service Desk Manager (CA SDM) surveys for tickets that were closed using the "Cancelled" status? 

Answer

This is working as expected. Currently, there is no way to modify CA SDM surveys being sent on closed "cancelled" status tickets. 

Additional Information

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Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: