Device not found in CAPC

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Article ID: 40130

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

Issue: 

Discovery of device says that it is already found, but when searching on CAPC web UI, the device is not found.

Environment:  

Redhat Linux.

CAPC 2.4 through 2.6

Cause: 

Data Aggregator has the device information. CAPC should get these device/interface list into netqosportal database.

Corruption in netqosportal database tables will impact updating the list in capc.

Resolution:

1.    Take a putty session to CAPC machine

2.    Navigate to /opt/CA/MySql/bin with cd command

cd /opt/CA/MySql/bin

3.    Run a check and repair of netqosportal database.

 mysqlcheck –auto-repair –A 

4.    Restart CAPC services with the below command. ( Copy paste it as a single line)

/etc/init.d/caperfcenter_sso stop && /etc/init.d/caperfcenter_devicemanager stop && /etc/init.d/caperfcenter_eventmanager stop && /etc/init.d/caperfcenter_console stop &&

/etc/init.d/mysql stop  && /etc/init.d/mysql start && /etc/init.d/caperfcenter_sso start && /etc/init.d/caperfcenter_devicemanager start && /etc/init.d/caperfcenter_eventmanager start && /etc/init.d/caperfcenter_console start

5.    Refresh CAPC UI and the device should be found properly now.

 

Additional Information:

If the problem still persists after running above commands or if you face any additional problems during above commands, please contact CA Support.

Environment

Release: IMDAGG99000-2.5-Infrastructure Management-Data Aggregator
Component: