Performance Issue when accessing Windows start menu after installing Critical System Protection (CSP) agent 8.0.2

Products

• Critical System Protection

Issue/Introduction

The customer reported an issue where, after installing Critical System Protection (CSP), there is a slowness in accessing the Windows Start Menu. 

The process explorer.exe goes into an unresponsive state, and the Windows taskbar does not function properly.

Environment

Windows 10 

CSP agent build <8.0.2.2065

Cause

This is a known issue that can occur with CSP agent build < 8.0.2.2065 that installs with NULL R19 policy. 

Resolution

This issue has been resolved in the CSP agent to version 8.0.2.2065+

Please upgrade CSP agent to build 8.0.2.2065 or higher.