MTP shows client-server pair as 0 (zero) packets.

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Article ID: 40127

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

 Introduction:

TIM issues may impacted by what is happening on the MTP side. This includes traffic-related issues.

 

Question:

  My MTP Analysis tab is showing a client-server pair with 0 (zero) packets. What does this mean? 

 

 Environment:  MTP/TIM 10.x

 

 Answer:

 This usually means the capture interface is not passing the traffic on that port for a particular client-server pair or that we may only be seeing one way traffic - one side of  the TCP conversation.

 

 To verify that you are seeing two-way traffic:

  - Edit the columns in the Analysis tab of the MTP web UI. Under the TCP tab, add TCP bytes to and from the IP addresses in question.

 Engage your network team to determine if a network reconfiguration is needed to see the network traffic for that server on the specific port as well as 

  port traffic coming from the client back to the server. 

 

Environment

Release: CEMUGD00200-10.1-Introscope to CA Application-Performance Management-Upgrade Mai
Component: