vCenter Update Compatibility Data task fails with error "A general system error occurred: Unable to download the compatibility data from the VMware Verification Service."

Products

• VMware vCenter Server

Issue/Introduction

• vCenter compatibility data bundle download task fails with error: 
  

  "A general system error occurred: com.vmware.vcIntegreity.lifecycle.scl.VvsInteropBundleDownlaodError"

• vLCM logs on vCenter shows below log entries:
  /var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server.log

  "VVS download failed. Message: Error occured while downloading VVS bundle from URL: https:\/\/vvs.broadcom.com\/v1\/products\/bundles\/vlcm-compatibility-data\/v1\/vlcm-interop-vcg-bundle?format=gz. Download error: curl_easy_perform() failed: cURL Error: SSL connect error, Recv failure: Connection reset by peer"
  
  YYYY-MM-DD error vmware-vum-server[2038360] [Originator@6876 sub=HostUpdateDepotManager] [patchDepotManager 2266] Error occured while downloading VVS bundle from URL: https://vvs.broadcom.com/v1/products/bundles/vlcm-compatibility-data/v1/vlcm-interop-vcg-bundle?format=gz. Download error: curl_easy_perform() failed: cURL Error: Timeout was reached, SSL connection timeout
  YYYY-MM-DD warning vmware-vum-server[2038360] [Originator@6876 sub=com.vmware.vcIntegrity.hcl. UpdateCompatibilityDataTask] [UpdateCompatibilityDataTask 120] Failed to download VVS consolidated bundle: Error:
  --> com.vmware. vapi.std.errors.error
  --> Messages:
  --> com. vmware.vcIntegrity.lifecycle.scl. VvsInteropBundleDownloadError<Unable to download the compatibility data from the VMware Verification Service.>

 

Environment

• VCF 9.x
• VVF 9.x

Cause

• UMDS or vCenter communicates with Broadcom VVS endpoint vvs.broadcom.com to download vLCM compatibility data bundle
• This failure is observed when internal firewalls are blocking connection to any of these endpoints.

Resolution

Ensure network firewall rules unblock/whitelist the communication with following endpoints:

• vvs.broadcom.com (Broadcom VVS endpoint)
• storage.googleapis.com (Google cloud storage service endpoint)

Additional Information

See also: Public URL list for SDDC Manager