vCenter Update Compatibility Data task fails with error "A general system error occurred"

Products

• VMware vCenter Server

Issue/Introduction

• vCenter compatibility data bundle download task may fail with error: 
  "A general system error occurred: com.vmware.vcIntegreity.lifecycle.scl.VvsInteropBundleDownlaodError"
• /var/log/vmware/vmware-updatmgt/vmware-vum-server.log may show the following:

"VVS download failed. Message: Error occured while downloading VVS bundle from URL: https:\/\/vvs.broadcom.com\/v1\/products\/bundles\/vlcm-compatibility-data\/v1\/vlcm-interop-vcg-bundle?format=gz. Download error: curl_easy_perform() failed: cURL Error: SSL connect error, Recv
failure: Connection reset by peer"

YYYY-MM-DD error vmware-vum-server[2038360] [Originator@6876 sub=HostUpdateDepotManager] [patchDepotManager 2266] Error occured while downloading VVS bundle from URL: https://vvs.broadcom.com/v1/products/bundles/vlcm-compatibility-data/v1/vlcm-interop-vcg-bundle?for
mat=gz. Download error: curl_easy_perform() failed: cURL Error: Timeout was reached, SSL connection timeout
YYYY-MM-DD warning vmware-vum-server[2038360] [Originator@6876 sub=com.vmware.vcIntegrity.hcl. UpdateCompatibilityDataTask] [UpdateCompatibilityDataTask 120] Failed to download VVS consolidated bundle: Error:
--> com.vmware. vapi.std.errors.error
--> Messages:
--> com. vmware.vcIntegrity.lifecycle.scl. VvsInteropBundleDownloadError<Unable to download the compatibility data from the VMware Verification Service.>

Environment

VCF/vSphere 9.0.0.0 and later

Cause

UMDS or vCenter communicates with Broadcom VVS endpoints to download vLCM compatibility data bundle. Broadcom VVS endpoint - vvs.broadcom.com internally redirects requests to Google cloud storage service endpoint.

Resolution

Ensure network firewall rules unblock the communication with Google cloud storage service endpoint: https://storage.googleapis.com. 

Additional Information

See also: Public URL list for SDDC Manager