new Connector Accelerator version 1.6. does not start

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

The new version of  Connector Accelerator (1.6.) does not start. 
After updating, the connector does not start, and the following errors in the SAM-IntegrationServices_wrapper.log are visible:

CA:77001_GenericConnector-###-###@#########: Staging Cache : Processing started.
CA:77001_GenericConnector-###-###@#########:Staging Cache : Parsing and loading complete.  Notifying

2025/05/27 13:00:37 : hostanem: CA:77001_xxxxxxxxx : INITIALIZING - Connector-specific initialization failed: com/fasterxml/jackson/databind/ObjectMapper : Broadcasting HeartBeat Message
handleIFWSiloException: Failed to initialize
com.ca.sam.ifw.usm.ucf.IFWSiloException: Failed to initialize

Environment

SOI 4.2.x / 4.3.x

Connector accelerator 

Cause

Missing .jar files in the lib/ext directory.

 

 

Resolution

The connector did not start because it was missing the necessary .jar files, which contain the .json processing libraries.

Please make sure that the \SOI\lib\ext directory contains all the necessary files, provided with the connector installation: