ConnectALL - Jira connection 'Unable to connect to the server'

Products

• ConnectAll On-Prem
• ConnectALL

Issue/Introduction

The automations with Jira Connection are not syncing artifacts.
When tried validating Jira connection error 'Unable to connect to the server' can be see in UI.

Environment

3.x.x

Cause

Missing certificate in ConnectAllStore caused the SSL handshake failure between ConnectALL and Jira Server.

ERROR 2025-06-16 07:00:21,862 https-openssl-nio-443-exec-1 com.g2g.connector.jira.JIRAConnector - General Exception thrown in connecting Jira

javax.ws.rs.ProcessingException: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Resolution

Upload and Import Jira SSL certificate in ConnectAllStore by following the instructions from TechDoc.

You need to restart ConnectALL Core and UI services after the SSL Certificate refresh.