VMware Aria Suite Lifecycle UI not available to login post applying the Product Support Pack

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Symptoms:

• VMware Aria Suite Lifecycle UI not available to login post applying the Product Support Pack.
• Issue is the same no matter which support pack you apply.
• The application server comes up and allows log in via vSphere console or SSH. The page just gives a message of 'Download Logs' after trying to start the services:
  
  

• tail -f vmware_vrlcm.log
  
  2025-06-16T10:26:36.968Z INFO vrlcm[] [] [c.v.v.l.a.c.AuthznCustomObjectMapper]  -- ConfigParamsDTO : ConfigParamsDTO [configname=lcm.vidm.registered, configvalue=true]
2025-06-16T10:26:36.969Z INFO vrlcm[] [] [c.v.v.l.a.c.AuthznCustomObjectMapper]  -- ConfigParamsDTO : ConfigParamsDTO [configname=lcm.firstboot.admin.password.changed, configvalue=true]
2025-06-16T10:27:33.287Z WARN vrlcm[] [every-boot-thread] [c.v.v.l.l.e.PostEveryBootTriggers]  -- First-boot status API returned null.
2025-06-16T10:28:33.288Z WARN vrlcm[] [every-boot-thread] [c.v.v.l.l.e.PostEveryBootTriggers]  -- First-boot status API returned null.
2025-06-16T10:29:33.289Z WARN vrlcm[] [every-boot-thread] [c.v.v.l.l.e.PostEveryBootTriggers]  -- First-boot status API returned null.
2025-06-16T10:30:33.289Z WARN vrlcm[] [every-boot-thread] [c.v.v.l.l.e.PostEveryBootTriggers]  -- First-boot status API returned null.

• No such file or directory while run this command  : ls -lrth /var/lib/vrlcm/SUCCESS

Environment

vRealize Suite Lifecycle Manager 8.16.x

vRealize Suite Lifecycle Manager 8.18.x

Cause

• The problem is caused by python version used by VMware Aria Suite Lifecycle. From LCM 8.16 and above , python version should 3.7.5

 

Resolution

Note: Please revert to the snapshot and perform the below workaround. 

Workaround:

1. Take snapshot of Aria Suite Lifecycle appliance.
2. SSH to vRSLCM as root user.
3. Execute below commands:

unlink /usr/bin/python
ln -sf /usr/bin/python3 /usr/bin/python
python -c 'import platform; print(platform.python_version())'

5. It should show version of python as 3.7.5
   
   
6. Retry applying pspak.
   check the status of vrlcm-server after apply the patch.
   vrlcm-cli --health-status