Upgrade to ITMS v8.8 leaves estate unlicensed.
Article ID: 401135
Updated On:
Products
Client Management Suite
Issue/Introduction
After upgrade to ITMS 8.8 Licenses disappear from Symantec Installation Manager.
Environment
ITMS 8.8
Cause
When checking ITMS logs you find the logs full with log entries like:
Failed to process licensing event batch:
Every element in licenseInstances collection must be of type Base, Legacy or Trial
Resolution
It was found out that the ITMS installation still had PcAnywhere installation in it that caused the issue.
A PF will be release in future to mitigate the problem also on
CUMULATIVE POST ITMS 8.8 RTM(GA) POINT FIXES
Feedback
Yes
No
Powered by
