Unable to connect to nisapi to receive metrics

Article Id: 40111

Status: Published

Updated On: 14-02-2018 07:36

Legacy Id: TEC1993507

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Issue:

Error on health_index probe:

Unable to connect to nisapi to receive metrics

Environment:

CA UIM 8.4

Cause:

The error message in this case is usually related to the health_index probe trying to connect to the service_host while that probe is restarting or otherwise occupied.

In most cases this alert is benign

Resolution:

To prevent the error by taking the following steps:

1. on the Primary hub, locate the \Nimsoft\robot\ directory.

2. In this directory, edit the file controller.cfg

3. In this file, look for the <health_index> probe section.

4. In this section, add the following statement:

start_after = service_host

5. Save the file and restart the robot.

This will force the health_index probe to wait to start up until the service_host probe is fully available and may help prevent the error/alarm seen.

Environment:

Release: CNMSPP99000-8.4-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: