Unable to connect to nisapi to receive metrics

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Article ID: 40111

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Issue:

Error on health_index probe:

Unable to connect to nisapi to receive metrics

 

Environment:

CA UIM 8.4 

 

Cause:

The error message in this case is usually related to the health_index probe trying to connect to the service_host while that probe is restarting or otherwise occupied.

In most cases this alert is benign

 

Resolution:

To prevent the error by taking the following steps:

1. on the Primary hub, locate the \Nimsoft\robot\ directory. 

2. In this directory, edit the file controller.cfg 

3. In this file, look for the <health_index> probe section. 

4. In this section, add the following statement: 

     start_after = service_host 

5. Save the file and restart the robot.

 

This will force the health_index probe to wait to start up until the service_host probe is fully available and may help prevent the error/alarm seen.

 

 

Environment

Release: CNMSPP99000-8.4-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component: