Unable to Download Stemcell Product - Token/EULA Acceptance Issue

Products

• VMware Tanzu Platform

Issue/Introduction

• You are encountering an issue while attempting to fetch the stemcells tile from Pivnet.
• The download is failing due to an API token or EULA acceptance problem.
• Below is the command used and the error message received:

export 'CACHE_CLEANUP=I acknowledge this will delete files in the output directories'
om download-product \
  --config config/stemcell-config.yml \
  --output-directory downloaded-product-stemcell-output-directory \
  --source pivnet

 

• Error:

2025/06/12 06:04:55 could not download product: could not accept EULA for stemcell

 

Cause

API token in use was created from a user that didn't have EULA signed for the product being downloaded. A new token had to be issued after the user accepted the EULA for the product.

Resolution

• Updated the API token and used in the om download-product command, this resolved the issue.
• The API EULA Acceptance Instructions KB should help detail where the EULA can be accepted by the user.
• Reference the API documentation for API command details.