Is there a tool that can be used to test Service Desk Manager SOAP Web Service functions?

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Article ID: 40101

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

What tool can be used to test Service Desk Manager SOAP Web Service functions?

Environment

Service Desk Manager 14.1 and 17.x

All Supported Operating Systems

Resolution

SoapUI (Open Source) application can be used to test Service Desk Manager SOAP Web Services

https://www.soapui.org/downloads/soapui/

Sample setup steps:

1.  Navigate to https://www.soapui.org/downloads/soapui.html and click download "SoapUI OpenSource"

2.  Install SoapUI on any Windows server/workstation that can access the Service Desk Manager SOAP Web service URL.

3.  Create your first project with sample queries for all Service Desk Manager method calls.

a.  Initial screen

b.  Create a new project

c.  Provide project name and Web service end-point information

Note:  The initial Service Desk SOAP WSDL is: http://SERVER.DOMAIN.COM:8080/axis/services/USD_R11_WebService

Result

d.  Sample login test

e.  Replace '?' with contactid, password and run the test:

Additional Information

https://www.soapui.org/downloads/soapui/

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