Is there a tool I can use to test CA Service Desk Manager SOAP Web Service functions?

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Article ID: 40101

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

Is there a tool I can use to test CA Service Desk Manager SOAP Web Service functions?

 

Answer:  

Yes, SoapUI (Open Source) from this URL:  

https://www.soapui.org/downloads/soapui/release-notes.html

Sample setup steps:

1. got this this url "https://www.soapui.org/downloads/soapui.html"

   and click download "SoapUI OpenSource"

2. Install SoapUI on you CA Service Desk Manager test server

   (but any other windows machine can be used as long as you

    can access the  CA Service Desk Manager SOAP Web service URL.

3. Create your first project with sample queries for all CA Service Desk Manager method calls.

a) Inital screen:

<Please see attached file for image>

Screen_01.PNG

 

b) Create a new project

<Please see attached file for image>

Screen_02.PNG

c) Provide project name and Web service end-point information

<Please see attached file for image>

Screen_03.PNG

Result:

<Please see attached file for image>

Screen_04.PNG

d) Sample login test:

<Please see attached file for image>

Screen_05.PNG

 

e) Replace '?'with contactid, password and run the test:

<Please see attached file for image>

Screen_06.PNG

Additional Information:

Link to download the tool (valid at the time of writing this document):

https://www.soapui.org/downloads/soapui/release-notes.html

 

Environment

Release:
Component: SDWEBS

Attachments

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