Received unexpected Response from the specified Workspace One Access Instance error is returned when configuring VIDM integration in Aria Operations for Logs with VIDM LB

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Testing the connection of Workspace One Integration to VIDM Load balancer fails with the error "Received unexpected Response from the specified Workspace One Access Instance"
• Running the following command on root ssh session  curl -v telnet://##########################:443 shows error similar to below:

  Host ##########################:443 was resolved.
  IPv6: (none)
  IPv4: ###.###.###.###
  Trying ###.###.###.###:443...
  connect to ###.###.###.### port 443 from ###.###.###.### port 57670 failed: Connection refused
  Failed to connect to ########################## port 443 after 3 ms: Couldn't connect to server
  Closing connection
  curl: (7) Failed to connect to ########################## port 443 after 3 ms: Couldn't connect to server
  root@########### [ ~ ]# curl -v telnet://###.###.###.###:443
  Trying ###.###.###.###:443...
  connect to ###.###.###.### port 443 from ###.###.###.### port 54696 failed: Connection refused
  Failed to connect to ###.###.###.### port 443 after 0 ms: Couldn't connect to server
  Closing connection
  curl: (7) Failed to connect to ###.###.###.### port 443 after 0 ms: Couldn't connect to server
  root@########### [ ~ ]# nslookup of ###.###.###.###
  ;; communications error to ###.###.###.####53: timed out
  ;; communications error to ###.###.###.####53: timed out
  ;; communications error to ###.###.###.####53: timed out
  ;; no servers could be reached

Environment

Aria Operations for Logs 8.18.x

VIDM 3.3.7

 

Cause

Communication between Aria Operations for Logs and VIDM load balancer was not open 

Resolution

Review networking configuration ensuring Aria Operations for Logs can reach VIDM load balancer on port 443.