SNMP traps not working

Products

• ESP dSeries Workload Automation
• Workload Automation Agent

Issue/Introduction

We are setting up our automated incident creation integrating with ServiceNow.  The SNMP managers have been added but for some reason the job failures are not being trapped.  

Environment

Workload Automation Agent with dSeries

Cause

Configuration issue - management plugin is not enabled in agent's agentparm.txt file.

Resolution

Add the management plugin in agentparm.txt file and restart the agent; 

plugins.start_internal_6=management
management.snmp.community=public
management.snmp.host=##.###.##.##.###
management.snmp.mibfile=<full path to cybermation.mib file>
management.snmp.port=162

 

Note: Make sure the parameter plugins.start_internal_n is configured correctly. The n suffix must increase sequentially for each agent plug-in in agentparm.txt file.

Additional Information

See related knowledge article for details: Send SNMP (Notification) when job completes or fails from CA WA DE (dSeries)