Symantec Software Librarian is unable to import software

Products

• Software Management Solution

Issue/Introduction

ITMS 8.8 issue

Member of Symantec Software Librarian is unable to import software due to error:

Error in SMP log:

"6/10/2025 6:18:18 PM","WebApi Controller failure.

Failure in save for Resource item. [The caller 'NonAdmin' does not have permission bf3778ac-5e4c-40ce-85a9-3488fb20128f on the specified item 822c0104-485f-434a-95f0-82130169ab22]
   [AeXException @ Altiris.NS.dll]
   at Altiris.NS.ResourceManagement.Resource.OnSave(bool)
   at Altiris.Resource.ResourceItem.OnSave(bool)
   at Altiris.NS.StandardItems.SoftwareDelivery.PackageItem.OnSave(bool)
   at Altiris.NS.ItemManagement.Item.Save()
   at Altiris.NS.ItemManagement.Item.Create(Guid)
   at Altiris.NS.ResourceManagement.Resource.Create(Guid)
   at Altiris.SoftwareManagement.Resources.SoftwarePackageResource.CreateUnconfiguredPackage()
   at Altiris.SoftwareManagement.WebApi.Controllers.PackageController.CreateUnconfiguredPackage()
   at .lambda_method(Closure, object, object[])

Environment

ITMS 8.8

Cause

Product defect

Resolution

Add Read permission for Package Distribution Points Status dataclass to the security role using Security Role Manager.