Unable to ping or SSH into Edge node

Products

• VMware NSX

Issue/Introduction

Unable to ping or SSH into Edge node

• Edge node IP address is reachable from the same subnet but not reachable from other subnets
• SSH service is confirmed to be in a "running state"
• No data path impact is observed 

Environment

VMware NSX

VMware NSX-T Data Center

Cause

• NSX Edge node interface eth0 does not have a default gateway IP address configured
• Default gateway IP address configured for interface eth0 is not persistent as it reverts after a reboot of the edge node or when networking service is restarted

Resolution

To make the default gateway IP address for the edge node persistent, log in as admin via the edge node console in vSphere and run the following commands

1. stop service dataplane
2. set interface eth0 ip X.X.X.X/24 gateway X.X.X.X plane mgmt
3. start service dataplane

These instructions are presented when logging into the edge node console: