Existing data Generator tiles are not getting completed - job has stalled (its status was 'Running' on engine startup

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

Post upgrade, while submitting existing data generation tiles, the job is running for days and not getting completed and it doesn’t shows any error while putting logs in DEBUG mode. This issue exists only for some of the generator tiles and others works fine.

Steps Followed : Tried recreating the same generator and submitted job and it completed successfully. Hence this happens for the some of the existing generators (sheets) which was created before the upgrade.

13401 Job was running for more than 18 minutes and then I stop the service to halt the Job.

 

Environment

TDM Portal 4.11.2009.0

Resolution

Appling patch TDMWeb-4.11.2016.0.zip and later will resolve this issue.

TDM Patches can be downloaded from: Test Data Manager (TDM) Support Patches

How to apply patches can be referenced from this KB: How to apply patches for TDM