Changing the Comments tag in Service Point's catalog request form

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager

Issue/Introduction

We need to change the Comments tag to Comments/Attachments in Service Point. How can we do this?

Environment

Service Point 17.4 GA and later

Service Catalog 17.4 GA and later

Resolution

This requires customization.  As you know, customizations are out of the support scope. 

Please test the following steps thoroughly in your test environment before applying to production:

1. Copy the following files from Service Catalog\view\webapps\usm\locale\icusenequest\ to Service Catalog\filestore\custom\locale\icusenequest

request_cart.xml

request_create.xml

request_edit.xml

2. Modify the <req_conversation> and <req_opt_conversation> tags in the xml files in Service Catalog\filestore\custom\locale\icusenequest with the following

Change from 

  <req_conversation>Comments</req_conversation>
  <req_opt_conversation>Comments</req_opt_conversation>

to

  <req_conversation>Comments/Attachments</req_conversation>
  <req_opt_conversation>Comments/Attachments</req_opt_conversation>

3. Save Changes

4. Stop Catalog services

5. Remove all translets

6. Close all browser windows, remove cache from browser

 

Note: Be aware that customizations need to be updated after the upgrade of Service Catalog.